Terms and Conditions
Welcome to Salon White. We hope you enjoy your online shopping experience with us. This website is operated by Salon White Pty Ltd ABN: 44 632 859 913 (we, us, website or our) and its Terms of Service are in accordance with the laws of the state of South Australia. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the Courts of South Australia and Courts of Appeal from them for determining any dispute concerning the Terms of Use.
Your access to this website is conditional upon your acceptance of the following conditions and Terms of Use. Your use and access to this website constitutes your agreement to the Terms of Use.
If there is any uncertainty with the terms and conditions below, please contact Salon White before the completion of any purchase.
Intellectual Property
All content on this site, including text, icons, graphics, etc are the property of Salon White or its suppliers and are protected by Australian and International Copyright law. No part or portion of this site may be copied, sold or used in any manner for any commercial purpose without written consent.
Our website may contain links to third party websites over which we are not responsible for the content of and have no control. These links are placed for your convenience and are visited at your discretion and at your own risk. We make no representation as to the accuracy of material on these sites.
Indemnity
By using this website, you agree to indemnify us from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses (whether in tort or in contract including and without limitation, negligence) arising out of or in any way connected to the use of the website by you.
Privacy
By using this website and agreeing to this Terms of Use, you are also agreeing to our Privacy Policy.
Trademarks
The ‘Salon White’ name and Salon White stylized logo are trademarked in Australia and any use withour prior written consent is strictly prohibited.
Pricing
We reserve the right to amend and adjust prices at any time. We accept no liability for any such changes and/or errors and we are not bound to fulfill orders at outdated or erroneous prices.
Promotions
We offer varying promotional campaigns to site visitors and to our newsletter subscribers and customers. These promotions have no residual monetary value and must be used at the time of placing your order. Promotions cannot be applied retrospectively. If you take part in a promotion it will be reflected in your order totals on the checkout page and the invoice you are emailed upon completion. Only one offer (inc. free gifts, gift vouchers or coupon codes) can be applied per order. Any promotions offering free products/gifts are limited to one free product/gift per order.
Taxes & Import Duties
Salon White is not liable for any import duties, customs charges or restrictions your parcel or goods may be subject to. It is your duty as the purchaser to be aware of any relevant information in your destination country as to these restrictions or charges and you the purchaser remains responsible for all charges and fees incurred. We cannot alter the value declaration on any items. In instances where customs duties require payment, your parcel may be directed to a local postal outlet for you collection and payment of any relevant fees. We can assist with relevant tracking details of the parcel for your local postal service, however payment and retrieval of goods is the responsibility of the customer.
Content
We endeavour to update all site content and imagery in an efficient manner. Please note that 3rd parties change packaging of their products frequently, from different colours on bottles, different wording to total facelifts of entire ranges. At time old imagery may be left up for illustration purposes when no new images have yet to be presented to us. All items names and descriptions are updated in this instance. If you are aware of a product change and specifically wish to receive old packaging, you will need to contact our customer service team prior to ordering. Our stock levels are constantly replenished and generally most items will be new packaging.
Exchange Rates
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
Security & Fraud Prevention
We use SSL encryption software whenever you are requested to enter sensitive information such as your credit card number. To ensure the safety of our customers, on occasion – certain orders may require further information before products can be released for shipment. In most cases this will only delay an order dispatch by a matter of hours depending on when you can get back to us with the extra information we require.
Advice
Any advice presented on this website or by our staff is of a general nature and is not intended to substitute professional advice given to you by a skin specialist, physician or practitioner. Whilst all effort is made to ensure all information and advice is accurate, Salon White will not be held responsible for any loss or damage arising from its use.
Order Cancellation
Salon White reserves the right to cancel and refund any order we see fit with or without reason. If this occurs, all funds will be refunded. All orders are considered an offer for purchase or an invitation to treat.
Stock
We carry large amounts of stock and have shipments arriving daily. From time to time we may run out of an item(s) you have ordered and need to replenish our stock levels. In this instance, the delay in dispatch of your goods is generally only 2-3 business days. In the event of a delay, the order status in your account will be updated notifying you.
Phone Orders
To continue to offer you the best value for money and customer experience, our operations are focused on online sales and the economies of scale they produce. For this reason we do not accept phone orders. Should you require assistance in completing an online order, our Customer Service Team will be happy to oblige.
Cancelling or Amending Orders
We urge you to double check your order before submitting. Once submitted all orders are final and cannot be cancelled or amended.
Order Accuracy & Shipping Details
It is your responsibility to ensure your order and all relevant personal and address details are correct at the time of purchase before submitting it to us. We are not responsible for non-delivery of this email due to incorrect information provided (eg. incorrect spelling).
Your order will be shipped with the information supplied by you. Should this order be unsatisfactory to you upon arrival or not be delivered due to incorrect information provided by you, we are under no obligation to re-ship or reimburse any costs.
Shipping details for an order cannot be altered once an order has been submitted. We accept no responsibility for lost parcels as a result of the incorrect or insufficient information supplied by you.
In the event your parcel is not able to be delivered due to circumstances beyond our control or with no one present to sign and is taken to your local post office, it is your obligation to collect your parcel in a timely manner. Full tracking details are emailed to you by Australia Post on the day your order is shipped. We or Australia Post are not responsible for non-delivery of this email due to incorrect information provided (eg. incorrect email) nor your service providers blocking/filtering of these emails.
In the event your parcel is returned to us for any reason, we will issue a store credit note to the value of goods less any costs incurred by Salon White.
Transit Times
Transit times given on this site are estimates provided by our shipping partners and should be used as a guide. Salon White make no guarantees with regards to shipping times or delays which are beyond our control. Should your order not have reached your Australian address in 10 business days, please contact our Customer Service Team. International deliveries depending on destination can take longer on occasion than standard time frames. Outside Australia, if you have not received your parcel in 20 business days please contact our Customer Service team however, note we are not able to lodge investigations with our shipping partners for international parcels until 30 business days from shipment.
Damaged Items / Lost Parcels
We will only accept responsibility for damaged items or lost parcels if all details provided by yourself with the order are correct and you have covered your order with our optional Shipping Insurance. If you choose to remove this Shipping Insurance, you agree that Salon White will not be held responsible for any damaged items including leaks or breakage or any lost parcels.
Shipping Insurance covers your order until delivery to your door. Should you choose to give our drivers Authority To Leave the parcel at your premises, insurance coverage ceases at this point of drop off. Shipping Insurance does not cover your parcel from theft from your premises once our drivers have left the parcel and you agree that neither Salon White or our couriers will be held responsible. Please note even if given instructions to leave parcel at premises, AusPost reserve the right for their drivers not to do so in some instances such as if they fee it is unsafe on the day. In this instance, there is nothing Salon White can do and the parcel will be taken to your local Post Office for collection.
For damaged items in orders covered by Shipping Insurance, please contact our Customer Service Team within 7 days, providing them with the following details:
- Order number
- A description of the issue and product effected
- Photo evidence of the damage/leak
It is at the discretion of Salon White as to whether a replacement product or credit note will be issued for the damaged item.
For missing parcels, please check your order confirmation email to confirm your provided delivery address was correct. If your parcel has not been delivered after a reasonable time has elapsed (7-10 business days depending on location), please contact our Customer Service Team immediately. After an investigation with our shipping carriers, if your parcel is confirmed as lost in transit and you have covered your order with Shipping Insurance, all items will be replaced by Salon White. Please note we are not able to remedy the situation until we have received official confirmation from our shipping carriers regarding your parcel.
For products containing pumps, please note that on very rare occasions the pump may not function to the optimum design. Unless a pump is physically damaged it is not covered by Shipping Insurance. If the product contents is unaffected and still usable please contact our Customer Service Team for advice on managing pumps. The same Policy applies to spray nozzles that become clogged after use.
NOTE: Some special value packs offered by brands are imported directly from Europe and the United States already constructed. As such there may be minor marks, wear or slight tears on outside cardboard packaging which occurs during long transit. This is beyond the control of Salon White and does not constitute a damaged item under our policy. If purchasing these items as gifts for others, please be aware such marks may occur.
30 Day Returns Policy
If you are not 100% satisfied with your purchase, we are happy for you to return any unopened and unused item(s) for a store credit. Please email our Customer Service Team who will advise you of the process and assist you with organising your return.
Due to the personal nature of hair care and skin care products we cannot accept returns of any used or opened items unless deemed faulty. Please note that a product is not deemed faulty based on personal opinion or suitability after use.
For full details regarding returns please see our Returns Policy.
Returned Items
Once an item has been received by Salon White we will issue a credit note (or for faulty items a replacement).
If the product returned to us is:
- found to have been used and/or opened or tampered with in any way; or
- if you have indicated that the product was returned due to a fault and we later determine it is not faulty;
we will be unable to offer you credit (or replacement) for the product or any other related expenses.